Technical Specifications

PBX

• Cisco CallManager 3.x, 4.x, 5.x, 6.x using Skinny Protocol

• Cisco CallManager Express 3.x, 4.x using Skinny Protocol

• Avaya Communications Manager (S8000 series) and IP Office 500

• Generic SIP

Operating System

• Windows 2000 or later
• Windows 2003 Web Server Edition recommended
• IIS required

Hardware Requirements

• Software only recording system, no proprietary cards
• Industry-standard Intel compatible server supplied by customer
• Dual core CPU, 1 GB RAM recommended
• Network switch or hub capable of mirroring network traffic (SPAN)

Recording Capacity

• 250 simultaneous calls on an Intel Core 2 Duo E6600
• Clustering allows scaling to thousands of ports

Retention Capacity

• Advanced Speech Compression, Stereo, 160 recorded hours per GB
• Real case:167,000 calls stored in 55 GB.

Directory Server

• LDAP compatible
• CallManager’s DCDirectory supported

Supported codecs

• G.711 u-law and a-law
• G.722
• G.729 A+B

Recording Architecture

• Passive network sniffer

• Stereo, each party is heard in a different channel

Embedded Database

• SQLServer compatible (MSDE 2000), easy to integrate with other software

Security

• Secure access to recordings
• Integration with DCDirectory
• Normal users can access their own calls, using their PINs
• Managers have access to calls based on filters ( lists or patterns of numbers or user names )

Administration

• Web interface, Internet Explorer, Firefox, Opera supported

Call records access

• Web interface + desktop player
• XML Phone Service interface (on Cisco IP Phones 7940, 7960, 7970)

Support

• One year of support included
• Remote HelpDesk software included
• Support forums and knowledge base
• Advanced troubleshooting mechanisms