Recording Calls
Automatic Call Recording
By default, CallReplay will automatically record all calls for the licensed phones, without any human intervention.
On Demand Recording
Alternatively, you have the option to only record calls at human request, by easily selecting "Record This Call" from an IP Phone Service.
The selected call will be recorded from the very beginning of it, even if the softkey was pressed in the middle of the call.
What calls can be recorded
CallReplay will record incoming and outgoing calls going through Cisco, Avaya and SIP VoIP PBXs. All calls will be recorded automatically, without user intervention.
Supported PBXs
Cisco CallManager versions 3.x, 4.x, 5.x, 6.x, 7.x, CallManager Express 3.3 and 4.0 are supported.
Avaya Communications Manager S8300, S8500, S8700, Avaya IP Office 500 are supported, for VoIP phones only.
All SIP based PBX such as Vonage, Broadcom, etc
Supported Codecs
CallReplay uses an array of codecs (G.711 A and U, G.722, G.729 A and B) to ensure that all calls are recorded and using a minimum possible of disk space and with the highest quality possible.
Passive network sniffing
CallReplay does not use any CTI ports to the PBX, which cost extra and may place additional load on the PBX. Instead, it uses passive network sniffing, which is completely undetectable and places zero load on the CM.
Below is a call flow diagram in a internal network for recording external calls.
Each call has 2 components, RTP (green) and Call Control (blue). The flow of each component is represented in the diagram.
Note: Internal traffic (represented with red) will not be recorded unless CallReplay is plugged in the same switch as the phones to be recorded.
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