Features & Benefits
| Feature | Benefit |
|
| Record Phone Calls |
Damage control and increased accountability of your personnel, suppliers and customers
Increased productivity as no important information is lost during phone calls |
| Replay Recordings |
Easy, secure access to call recordings, using a web audio player or a desktop audio player |
| Search Recordings |
Ensures easy retrieval of important calls |
| Organize Recordings |
Manage and tag recordings by hand or automatically |
| Exporting Recordings |
Save the call you want in Speex or WAV format or send it by email |
| Audit Replays |
prevent recordings abuse by browsing the list of accesses to a call. |
| Call Flow |
Easily follow a call as it is transferred, parked or put on hold |
| IP Phone Service |
Instant access to call replaying, monitoring and On Demand recording, from a Cisco IP Phone |
| User Access Control |
Assign sets of phones to supervisors, using a flexible filter system |
| Speech Compression |
Powerful state-of-the-art voice compression allows you to store calls for months or years on a common HDD. |
| Web Application |
Thin Client Deployment, for simplified administration and user access |
More Features
- Monitor live calls: Listen to a call as it happens, without any conferencing. You can also Whisper to the agent without being heard by the external party.
- Backup & Restore: Archive calls on DVDs, HD-DVDs, BluRays or SANs. A single DVD can store up to 15,000 calls of 5 minutes each, due to the state-of-the-art voice compression technology incorporated in CallReplay.
- Fast - hundreds of simultaneous calls can be recorded with an off-the-shelf server.
- Pure Software - No special telephony boards are required. Getting an evaluation and upgrades are easier than ever. Nonetheless, CallReplay is many times faster than hardware-based recorders.
- Call Retention Policies - Recordings can be kept for a period of time or until the hard-drive is filled. Some calls are more important than others, so rules can be set to manage each category differently.
- On Demand Recording lets you keep just the important calls, using a phone service.
- Multi Site With CallReplay, you can record and administer many network partitions as if they were one, at no additional cost. Recordings across the WAN can be searched & replayed from a single web site.
- Mission Critical Reliability – cluster more server to insure that your important calls are always recorded. The clustering system has no single point of failure.
- Scalable to thousands of ports, when using multiple servers. Calls can still be browsed & searched from a central server. The actual recordings are distributed amongst servers.
- Supervisor Access – Assign sets of phones for supervisors to record or monitor, using lists of phone numbers, or several types of patterns.
- Open Standards – All calls are stored in open formats: WAV, and Ogg/Speex. Customers can avoid vendor lock-in by downloading tools supporting these formats from the Internet.
- Integrated Support Tools – Request & receive technical support with a few clicks using the Remote Helpdesk support tool.
- Try Before You Buy – Download a fully-featured, free evaluation setup with a friendly configuration wizard.
Any Questions?
Please
contact our Customer Support, we will be happy to answer all your
CallReplay related questions.
