CallReplay v3.9 (beta) is now compatible with Avaya
Bucharest, Romania, January 22 2008: RAI Software SRL announced today the 4.0 release of its flagship product, the CallReplay call recorder. CallReplay has been proven to work at large call centers, handling as many as 350 agents in a single box configuration.
The 4.0 release brings this practical and cost-effective call recorder to Avaya IP telephony platform. CallReplay is compatible with Avaya PBX models S8300, S8500, S8700 as well as IP Office 500.
CallReplay records VoIP calls using network sniffing. It does not require any CTI links with either Cisco CallManager or Avaya Communications Manager.
Generic SIP recording is now also supported.
CallReplay v3.3 is now available!
RAI Software SRL announced today, August 22nd 2007, the release of CallReplay version 3.3, the practical VoIP call recorder for Cisco CallManager. In addition to the support for the latest versions of Cisco CallManager (5.0 and 6.0) added in version 3.0, version 3.3 adds much demanded new features, Call Replication for multi-site deployments and improves the Backup & Restore module.
Multi-Site Replication consolidates all recordings distributed in different cities to a central server, where they can be centrally archived. It is possible to setup a nightly schedule for data transfers.
The Backup feature adds advanced call archiving and data retention to CallReplay. Enterprises can now implement their goal of storing communication recordings for 5 years, using standard storage technology. Recordings can be archived to DVDs, BluRay discs and SANs in just a few clicks. A single DVD-R can store up to 15,000 calls of 5 minutes each, due to the state-of-the-art voice compression technology incorporated in CallReplay.
The backup volume format is designed to be compatible with all future versions of CallReplay. The open XML format used, which is human readable, guarantees that the users are in ultimate control of their data.
RAI Software SRL will continue its agressive development schedule by releasing version 4.0 of CallReplay in the next quarter, with support for the SIP protocol and call authentication and integrity checking.
Software upgrades are free for one year after purchase.
CallReplay Overview
CallReplay is an easy to use call recording solution that implements the corporate call record keeping policy and provides secure, easy access to call records.
It allows managers to review phone calls according to their workgroup in order to provide much needed Quality Assurance.
Users are empowered by providing them with accurate records of their calls.
All access to replays is logged and can be audited by authorized users.
The CallReplay recorder scales up from 1 to 250 marked devices in a Single Box configuration.The system can be configured to provide 100% recording coverage of the marked devices. It is also possible to record only part of the calls with the help of our easy-to-use Retention Policy.
CallReplay is highly integrated with Cisco CallManager, having an XML phone service which allows replaying calls directly on the phone, and being integrated with CallManager's user directory (LDAP DCDirectory) for unified authentication
More features...